Terms & Conditions

Good Rack Medical Billing Services is a medical billing support company serving solo therapists, licensed counselors, psychologists, and behavioral health providers. We provide claim submission, payment posting, denial management, eligibility verification, and related administrative billing services.

Our services are designed to support your practice's revenue cycle management. We are not a licensed healthcare provider, law firm, or financial advisory firm, and nothing in our services constitutes clinical, legal, or financial advice.

This website is intended for informational purposes only — to describe our services, pricing, and how to contact us. You may use this site for lawful purposes only. You agree not to:

• Use the site in any way that violates applicable federal, state, or local laws or regulations. • Transmit any unsolicited or unauthorized advertising or promotional material. • Attempt to gain unauthorized access to any part of the website or its related systems. • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website.

We reserve the right to terminate or restrict your access to this website at any time, without notice, for any reason.

All billing services provided by Good Rack Medical Billing Services require a signed monthly service agreement. Submitting a contact form, scheduling a call, or communicating with us through this website does not constitute a binding service agreement.

A formal written agreement must be executed by both parties before any billing services commence. Service terms, pricing, scope of work, and responsibilities will be outlined in that agreement.

Pricing listed on this website (monthly plans, audit fees, and optional add-ons) is provided for informational purposes and is subject to change. Final pricing will be confirmed in your service agreement.

Good Rack Medical Billing Services operates as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). We handle Protected Health Information (PHI) solely for the purpose of providing contracted billing services to your practice.

A Business Associate Agreement (BAA) will be executed as part of your service agreement before any PHI is shared with us. We implement administrative, physical, and technical safeguards to protect PHI in accordance with HIPAA requirements.

Do not submit any patient information, PHI, or sensitive health data through the contact form on this website. The contact form is for general inquiries only and is not a secure channel for transmitting protected information.

We strive to keep the information on this website current and accurate. However, content may change without notice. Good Rack Medical Billing Services makes no warranties — express or implied — regarding the completeness, accuracy, reliability, or suitability of any information presented on this website.

Insurance billing rules, payer policies, and reimbursement rates change frequently. Information on this site regarding billing practices, payer requirements, or reimbursement is general in nature and may not reflect the most current payer guidelines. Always verify current requirements directly with the relevant payer.

The content on this website is provided for informational purposes only. Nothing on this site constitutes legal, financial, clinical, or compliance advice. Good Rack Medical Billing Services is not a law firm, accounting firm, or healthcare compliance consultant.

You should consult a qualified attorney, accountant, or compliance professional for guidance specific to your practice's legal, financial, or regulatory obligations.

To the fullest extent permitted by applicable law, Good Rack Medical Billing Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of this website or our services, including but not limited to lost revenue, denied claims, or data loss.

Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the total fees paid by you to Good Rack Medical Billing Services in the three (3) months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

All text, content, branding, logos, graphics, and design elements on this website are the property of Good Rack LLC and are protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or use any content from this site without prior written permission from Good Rack LLC. Unauthorized use may violate copyright, trademark, and other applicable laws.

This website may contain links to third-party websites or services (such as Calendly for scheduling). These links are provided for your convenience only. Good Rack Medical Billing Services has no control over the content, privacy practices, or terms of third-party sites and is not responsible for any loss or damage that may arise from your use of them.

Your use of any third-party service is governed by that service's own terms and privacy policy. We encourage you to review those terms before providing any personal information.

Either party may terminate a service agreement in accordance with the terms outlined in the signed service contract. Cancellation terms, notice periods, and any applicable fees are detailed in our Cancellation Policy, which is incorporated by reference into these Terms.

Upon termination, Good Rack Medical Billing Services will return or securely destroy any PHI or client data in our possession in accordance with HIPAA requirements and the terms of the Business Associate Agreement.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in New York.

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of this website after any changes constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

Good Rack Medical Billing Services Email: [email protected] Phone: +1 (347) 728-8786 Website: goodrack.us